Home Visit Services:

• We issue refunds for orders cancelled within 30min of the original purchase of the Contract for orders made prior 24h than the booked time.
• In case you have a confirmed request of service and at the time of the booking (i) Laan care’s team or the service provider can’t get hold of you using the contact information provided through the app or website (ii) you refuse to see them (iii) you are not complying to the health/legal regulation requested by the service provider (iiii) you have not followed the request of the service provider which is provided to you prior or during the service We have the right to cancel your order and no refund is to be issued.